Return and Refund Policy

Returns

Bonarealx will accept, for returns or exchange, items that are in new condition, unused, unaltered and free of damages by the customer. For a full refund or exchange, mail out your item within 30 days from the receipt of original order.

Items must be returned with all Jugglebox's original packaging.

You will be responsible for paying the return shipping fees.

To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at contact@bonarelax.com.au.

Return Shipping

To return your product, you should mail your product to:

Broadwise Pty Ltd, PO Box 278 Dingley Village VIC 3172 Australia

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.